Services
Don’t have a lead management or sales process?
Don’t be ashamed, you are in good company and actally belong to the vast majority!
For a market penetration edge in your area, contact us to discuss the right solution for your business; be it a written process or an electronic solution.
Many training companies teach a sales process in theory and it is generally the same one that most of us can recite. By the way,if you can’t, contact me now!
However, how this process can fit into your business, your volumes, your style, and most importantly how it can controlled & measured, aren’t often taught or considered.
Things GM Extra Doesn't do
Charge additional expenses above the day rate within UK and Eire.
Provide any training without taking a personal interest and follwing up afterwards.
Employ or hire any persons that can’t deliver the required quality or lack experience with internet based sales systems.
Charge 4 Figures per visit to pay for the Head Office, Fleet and Board of Directors.
Intimidate,swear or snarl at your staff*
(Unless given direct orders from a Director who is a cheque signatory)
Prospectus
New Starters e-GoodManners Training
Full or half day for Management, Data Managers and Sales Consultants, covering all aspects of lead & process management, quality follow up and data entry.
Increase SWOT Scores
One to one coaching with each team member identifying strengths and weaknesses of current performance. The objective will be to achieve a score of 70% + within 4 weeks of coaching. The improved score will be a result of an increase in recorded enquiries, follow up rate, demo rate, no outstanding follow ups and most importantly, increased annualised sales.
Diary day
If you have more than 50 outstanding diary entries and numerous archive requests, your team probably aren’t going to follow these people up.
I can contact your customers on your premises as a 3 rd party satisfaction survey and find out their real status. This will allow your team to reopen quality contact leading to appointment and sale.
Outstanding Diary Clearance
Should you have a mountain to climb with staff leaving and leaving you with 100 plus prospects uncontacted, then allow GM extra to update your diaries with hot prospects, mid term prospects and genuine, timely contact of long term prospects from any lost sales.
EGM Re-Launch
If through staff changes or lack of focus, your lead management system has fallen apart, then a complete re-launch is usually the best option to recoup your original investment. A follow up day is recommended to ensure progress is being made.
On Site Fleet System Training
The eGM Fleet System has been very well received for its relevance to the role and the logical flow of data and diary input. For a £40 increase in the license fee this can be enabled for you and on site training really helps the fleet department and management understand the benefits of monitoring fleet department activity.
Motivational Prospecting Day
This is where we get the team involved and prospect the unsold database of eGM or Kerridge. Telephone coaching is given to prepare for the calls and the importance of preparing the call is stressed.
Includes prizes for the most appointments, most contacts etc.
This really shows how your own database can be full of opportunities.
How to Prospect and Appoint Finance Renewals
This involves effective telephone contact and a great deal of preparation to appoint existing finance customers.
A step by step process is available to generate these profitable sales.
Building rapport
Coaching the appraisal/discovery stage, where many enquiries are lost due to poor rapport or qualification. If we handle this stage correctly, then this makes presenting the offer and negotiation easier because we have reasons and evidence why the customer needs our products and services. This is valuable on -site coaching with a real part exchange appraisal carried out and assessed.
Sales Department Quality Audit
An in depth health check for all areas of the sales department and may identify training needs, process alerts, best practices and any potential legal risks that may affect the business.
All of the above services include any necessary materials, travel and accommodation.
A typical Full Day is from 10.00am - 17.00pm
A typical Half Day is 4 hours from 10-2pm or 2pm till 6pm
